RETURN, EXCHANGE & REFUND POLICY

At GLESTO, every piece is quality-checked before dispatch. If something isn't right with your order, we're here to help.

1. SIZE EXCHANGE
Ordered the wrong size? You can request a size exchange within 7 days of delivery.
- One free size exchange per order.
- The product must be unworn, unwashed and unused, with all original tags and packaging intact.
- Exchange is only for a different size of the same product, subject to availability. If your size is out of stock, you can choose another product of equal value or opt for a refund.
- A size difference of up to ±0.5 inch from the size chart is within normal tolerance and is not considered a wrong size.
Please check the size chart on each product page before ordering.

2. RETURN / REPLACEMENT FOR DAMAGED OR WRONG PRODUCTS
We accept return or replacement requests within 7 days of delivery if you received:
- A damaged, torn or defective product
- The wrong product, size or colour
- Missing items
Minor colour variation due to screen settings or lighting is not considered a defect.

3. NOT ELIGIBLE FOR RETURN OR EXCHANGE
- Products that have been worn, washed, altered or damaged after delivery
- Products without original tags or packaging
- Requests made after 7 days of delivery
- Products bought during clearance or final sale, if marked as non-returnable on the product page

4. HOW TO RAISE A REQUEST
Step 1: Record a clear, uncut unboxing video from the sealed parcel to the product. This is mandatory for damaged, wrong or missing item claims.
Step 2: Take a photo of the shipping label and the product.
Step 3: Send your Order ID, video, photos and the size you need (for exchanges) on WhatsApp at +91 91555 30402 or email support@glesto.in within 7 days of delivery.
Our team will reply within 24–48 hours.

5. PICKUP & DISPATCH
Once approved, we will arrange a reverse pickup from your address. In some pin codes reverse pickup may not be available; in that case we will share our return address and guide you to self-ship the product.
After the product reaches us and passes the quality check, your exchange or replacement will be dispatched within 2–3 business days and delivered within 3–7 business days.

6. REFUNDS
Refunds apply to damaged, defective or wrong products, or when the requested size is not available.
Prepaid orders: Refunded to the original payment method (UPI, card, net banking or wallet) within 3–5 business days of approval. It may take another 5–7 business days to reflect, depending on your bank.
Cash on Delivery orders: Please share your bank account number, account holder name and IFSC code, or your UPI ID. The refund will be sent via UPI/IMPS/NEFT within 3–5 business days of approval.
Any advance amount paid to confirm a COD order is refunded along with the order amount.
Shipping charges, if any, are non-refundable unless the product delivered was damaged, defective or wrong.

7. ORDER CANCELLATION
Orders can be cancelled before they are shipped by contacting us on WhatsApp or email. Once shipped, an order cannot be cancelled; you may raise an exchange or return request after delivery if eligible.

8. REFUSED / UNDELIVERED COD ORDERS
If a COD order is refused at delivery without a valid reason, the advance amount paid may not be refunded, and future COD orders from the same number or address may be restricted.

9. CONTACT US
GLESTO by Verma Ji And Sons
WhatsApp / Phone: +91 91555 30402
Email: support@glesto.in
Address: House No. 176, B.N Nagar, South Brahampur, Patna, Bihar – 801505, India
GSTIN: 10BIHPV6449J1ZW